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Customer Service
You can reach us via email or call our customer service department in South Florida. Please call 305-279-4203, between the hours of 8:00 am and 6:00 pm EST Monday though Friday and 9:00 am to 5:00 pm Saturday and Sunday.
 Email is the easiest way to Contact Us
- If you have questions about the products that we carry or need help with your fragrance search
- If you have questions about a perfume order you have placed or have any issues with the delivery of your order.
- If you have experienced technical difficulties with our website or to report a broken link.
How do I track my package?
Tracking information will be emailed to you from FEDEX.
What if my order arrives damaged?
If your purchase arrived damaged please contact us immediately. Claims must be submitted to our customer service center within 24 HOURS. We will not be responsible for, nor issue a refund, if notified after TWO (2) business days.
Ordering By Phone?
Please call 305-279-4203
Phone Ordering Hours
7 days a week, except certain holidays and holiday weekends.
Monday through Friday; 8.00 am to 6.00 pm.
Saturday and Sunday 9.00 am to 5.00 pm.
Voice mails can be left 24 hours a day, 7 days a week.
Payment Options
We accept Visa, MasterCard, Discover and Amex or Money Orders for snail mailed orders...see below.
Ordering by Mail?
If you do not want to purchase your items by credit card, we DO accept money orders. Send your order with money order payment to:
15 INC
8063 SW 86 TERRACE
MIAMI FL 33143
Ordering by Fax?
Send your order 24 hours a day with credit card payment info to: Fax Number (305)279-4203
Special Orders
We offer a wide variety of perfume products. Not all of the items are listed in our website. If you don't see the item you need call or email us, and we will see if it is available.
Gift Certificates
Available - Call or email our sales representatives for details.
Returns and Exchanges
Our return policy is simple: within 28 days of receipt, you may return any item (excluding skin care-mini’s-sets) in its original condition (with the box and unused.) Just fill out the form and return it with the shipment. We will issue a full refund for the price of any item you return that meets the above condition. **Please allow 8-10 business days to process your return.**
RETURNED MERCHANDISE MUST BE IN SALEABLE CONDITION WITH MANUFACTURERS ORIGINAL PACKAGING.
Please send your package to us via insured and prepaid UPS or U.S. Mail. Sorry, shipping fees are not refundable.
PLEASE SEND RETURNS TO:
15 INC
8063 SW 86 Terrace
South Miami, FL 33143
DISCLAIMER
Sometimes pictures and descriptions may not completely or individually represent the products that we sell on our website. Products are shipped in each order according to the name of each item, not according to the image, or according to some print material you may have read off site. We are not responsible for the comparison.
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